Answered By: Carmen D
Last Updated: Aug 11, 2015     Views: 11

If you are at the Mary & John Gray Library (either 1st or 7th floor print release stations) reference staff on the first floor might be able to help you, if the job was not lost.
Top 3 reasons why jobs might get lost:
1. If you print from a computer that someone else logged on without restarting it with your own login, the print jobs will be available under that person's login instead of yours.
2. If you tried to print over 100 pages at a time, the job will not be sent (and the error message that flashes on the desktop looks a lot like the success message, if you don't actually read it).
3. If you recently reset your LEA password, there might be a lag time before the print station recognizes the new login (even if the computer accepted it).

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